Refund policy

We want you to be happy with your Centershot Merch purchase. Please review this policy before requesting a return or cancellation.

Requesting a Return

Most items may be returned within 30 days of delivery if they meet the condition requirements below. Stickers, pins, and the other final-sale items cannot be returned unless they arrive damaged, defective, or incorrect.

To request a return, sign in to your customer account, open the order, and select Request return. Choose the item and reason, and describe the issue. If the return option is unavailable, please contact us with your order number.

A return request does not automatically approve a return or issue a refund. We will review your request and email you with the next steps. Please do not mail anything back unless we ask you to. If a return is required, we will provide a return label and shipping instructions. Do not send returns to our business mailing or check-payment address. Returns sent without approval or to a different address may be refused, returned to the sender, or delayed.

To qualify for a return because of size, fit, preference, or another change of mind, an item must be:

  • Unworn, unwashed, and unused

  • In its original condition

  • Free of stains, odors, pet hair, or other signs of use

  • Returned with its original tags and packaging, when applicable

Order Cancellations

You may request cancellation of eligible items before they have been fulfilled. Sign in to your customer account, open the order, and select the available cancellation option.

A cancellation request does not automatically cancel the order. We will review it and confirm whether cancellation is possible. Once an order has been fulfilled or shipped, it cannot be canceled, but eligible items may be returned under this policy.

If the cancellation option is unavailable, including for a final-sale item, please contact us before the order is fulfilled. We cannot guarantee that we can cancel an order once processing has begun.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If an item is damaged, defective, or different from what you ordered, request a return through your customer account within 7 days of delivery and describe the issue. If the return option is unavailable, please contact us within that time.

For a damaged or defective item, please email clear photos of the item and shipping packaging, when possible, to sales@centershot.org. Include your order number and the email address used on the order so we can match the photos to your request. Photos of an incorrect item are helpful too. Please keep the item and packaging until we provide next steps.

If we confirm that an item is damaged or defective, you will not need to return it. We will arrange an appropriate replacement or refund at no additional cost to you.

If we sent the wrong item and need it returned, we will provide a return shipping label and instructions. We will arrange an appropriate replacement or refund at no additional cost to you.

These instructions also apply to final-sale items that arrive damaged, defective, or incorrect. If your account does not offer a return request for a final-sale item, please use our Contact page to report the problem.

Exchanges

We do not offer direct exchanges. If you need a different size or item, request a return for the eligible original item and place a new order. The original item must meet the return conditions in this policy.

Return Shipping

For an approved return because of size, fit, preference, or another change of mind, we will provide a return shipping label and deduct a $5.95 return-shipping fee per return from your refund. Follow the shipping instructions we send, cover or remove any old shipping labels, and keep the tracking number until the return and refund are complete. We are not responsible for returns lost or damaged in transit.

If we sent the wrong item and ask you to return it, we will provide a return shipping label without the $5.95 fee. Confirmed damaged or defective items do not need to be mailed back, and no return-shipping fee applies.

Original shipping charges are nonrefundable unless the return results from our error.

Refunds

After an approved return arrives, we will inspect it and notify you whether the refund has been approved. We will issue an approved refund to the original payment method within 5 business days, less the $5.95 return-shipping fee when applicable.

If we approve a refund for an item that does not need to be returned, we will issue it to the original payment method within 5 business days of approval, without a return-shipping fee.

Your bank or credit card provider may require additional time to post the refund. If more than 10 business days have passed since we approved your refund, please contact us.

Items returned in used, worn, washed, damaged, or otherwise ineligible condition may be denied a refund. This condition requirement does not apply to damage or defects you report under the section above.

Final-Sale Items

The following items are final sale and cannot be returned or exchanged because of a change of mind:

  • Stickers and pins

  • Gift cards

  • Personalized or custom-made merchandise

  • Items marked “final sale,” including clearance merchandise marked “final sale”

If a final-sale item arrives damaged, defective, or incorrect, please report it within 7 days of delivery using your customer account if the return option is available, or our Contact page if it is not. We will review the issue under the Damaged, Defective, or Incorrect Items section above.

Lost or Delayed Packages

If tracking shows that a package is delayed, please allow additional time for the carrier to complete delivery. If tracking shows “delivered” but you cannot locate the package, check with household members, neighbors, and the carrier before contacting us.

If tracking suggests your package is lost, please use our Contact page and include your order number and tracking number. We’ll review the shipment and available carrier options.

Contact Us

Request returns through your customer account. If the return option is unavailable, or you have another question, use our Contact page.

For damaged or defective items, email photos to sales@centershot.org with your order number and the email address used on the order. We will provide a return label and instructions if an item needs to be mailed back.