Find shipping details and return instructions below.
Need to return an item or report something damaged, defective, or incorrect? Sign in to your customer account, open the order, and request a return. We’ll review your request and email you the next steps.
Most items may be returned within 30 days of delivery if they meet our return conditions. For an approved size, fit, preference, or other change-of-mind return, we provide a return label and deduct a $5.95 return-shipping fee per return from the refund.
To request a return, sign in to your customer account, open the order, and select Request return. We’ll review your request and email you the next steps. Please do not mail anything back unless we ask you to. If the return option is unavailable, please contact us.
Read our full Return and refund policy for eligibility, final-sale items, and refund details.
If an item arrives damaged, defective, or different from what you ordered, request a return through your customer account within 7 days of delivery and describe the issue. If the return option is unavailable, please contact us within that time.
For a damaged or defective item, email photos of the item and shipping packaging, when possible, to sales@centershot.org. Include your order number and the email address used on the order. Keep the item and packaging until we provide next steps.
If we confirm damage or a defect, you will not need to return the item. If we sent the wrong item and need it returned, we’ll provide a return label. No return-shipping fee applies to confirmed damaged, defective, or incorrect items.
Read our full Return and refund policy for details, including how we handle final-sale items.
You can request cancellation of eligible items before they are fulfilled. Sign in to your customer account, open the order, and select the cancellation option. A request does not automatically cancel the order; we’ll confirm whether cancellation is possible.
If the option is unavailable, including for a final-sale item, please use our Contact page as soon as possible. Read our full Return and refund policy for details.
We ship to addresses within the United States, including Alaska and Hawaii. Orders are typically processed within 2–3 business days. Standard delivery generally takes another 3–5 business days after shipment; these are estimates, and Alaska and Hawaii may take longer.
Shipping options and charges appear at checkout. You’ll receive a shipping confirmation with tracking when your order is on its way. Tracking may take 24–48 hours to update after a label is created.
If tracking says “delivered” but you cannot find your package, check your delivery address, nearby entrances, household members, and neighbors, then contact the carrier. If it still appears lost, use our Contact page and include your order number and tracking number.
Read our full Shipping policy for rates, address changes, and other details.
If you can’t resolve your question using the information on this page, call us at 920-268-1988.