Shipping policy

Centershot Merch currently ships to addresses within the United States, including Alaska and Hawaii.

Order Processing

Orders are typically processed within 2–3 business days, excluding weekends and holidays. During launches, promotions, or other periods of high order volume, processing may take longer.

You will receive a confirmation email after placing your order and a separate shipping confirmation with tracking information when your package is on its way.

Shipping Rates

Available shipping options and charges are displayed at checkout. Standard shipping rates are based on the weight of the items in your order plus the weight of our default shipping package:

Up to 1 pound: $5.95
Over 1 pound and up to 2 pounds: $7.95
Over 2 pounds and up to 4 pounds: $9.95
Over 4 pounds: $12.95

The shipping charge shown at checkout is the charge for your order.

Delivery Estimates

Standard orders are generally delivered within 3–5 business days after shipment. Processing time is separate from carrier transit time.

Delivery dates are estimates and are not guaranteed. Weather, holidays, service interruptions, and other carrier-related circumstances may cause delays outside our control. Deliveries to Alaska and Hawaii may require additional transit time.

Tracking

All merchandise orders include tracking. Tracking information may take up to 24–48 hours to update after a shipping label is created.

Address Accuracy

Customers are responsible for providing a complete and accurate delivery address at checkout. Please review your address carefully before submitting your order.

If you notice an error, submit a cancellation request through your customer account or contact us as soon as possible. We cannot guarantee that an address can be changed after an order has entered fulfillment.

If a package is returned because of an incorrect, incomplete, or undeliverable address, the customer may be responsible for the cost of reshipping it.

Lost, Delayed, or Missing Packages

If tracking shows that your package is delayed, please allow additional time for the carrier to complete delivery.

If tracking shows “delivered” but you cannot locate the package, please:

Verify the delivery address on your order.
Check with household members and neighbors.
Look around entrances and other possible delivery locations.
Contact the shipping carrier for additional delivery information.

If the package still cannot be located, contact us with your order number. We will review the shipment and assist with any available carrier claim or replacement options. We are not responsible for packages lost or stolen after confirmed delivery, but we will make a reasonable effort to help.

Damaged, Defective, or Incorrect Shipments

Please inspect your order when it arrives. If merchandise is damaged, defective, or different from what you ordered, request a return through your customer account within 7 days of delivery and describe the issue. If the return option is unavailable, please contact us within that time.

For a damaged or defective item, email clear photos of the item and shipping packaging, when possible, to sales@centershot.org. Include your order number and the email address used on the order so we can match the photos to your request. Please keep the item and packaging until we provide next steps.

If we confirm damage or a defect, you will not need to return the item. If we sent the wrong item and need it returned, we will provide a return shipping label. We will arrange an appropriate replacement or refund at no additional cost to you.

International Orders

Online checkout is currently available only for shipping within the United States.

If you are located outside the U.S. and would like to purchase Centershot merchandise, please contact us directly. We will review available shipping options, costs, and any applicable customs requirements for your location. International shipping cannot be guaranteed.

Returns

Returns and cancellations are subject to our Return and refund policy. To request a return or cancellation, sign in to your customer account and open the applicable order. We will review your request and email you with the next steps. Please do not mail anything back unless we ask you to. If the request option is unavailable, please contact us.

For an approved size, fit, preference, or other change-of-mind return, we provide a return label and deduct a $5.95 return-shipping fee per return from the refund. No return-shipping fee applies to confirmed damaged, defective, or incorrect items. For eligibility and full instructions, read our Return and refund policy.